Frequently Asked Questions

Frequently Asked Questions

What is Waste Clearance?
Waste Clearance is the Uk’s clean and Green Junk Removal and Rubbish clearance specialist. We remove junk fast and efficiently from residential and commercial properties. Our rates include a team of two, loading up at the end of the job and all disposal fees. Included in our range of junk removal services is house clearance, office clearance, garden clearance and general waste disposal, waste recycling services but we are not a skip hire!

What type of things do you remove?
We will remove almost anything imaginable, provided it can be lifted by two people and is not hazardous. We can not remove obviously hazardous materials, including paint, noxious chemicals, solvents, motor oils, petrol cans, gas bottles, old tyres, asbestos, vehicle batteries, medical or biological waste (including faeces), or any toxic substances. On the other hand, there are certain items that are technically classified as hazardous (on the basis of how the need to be disposed of) which we can collect. For example, computer monitors and fridges or freezers. However, because these items have to be disposed of separately and the disposal costs are higher, we add a supplement charge to your bill. If you are unsure about whether your junk is or is not hazardous and whether we can collect it, please call us before for clarification.

Why can’t you take hazardous waste?
We are not licensed or insured to carry hazardous materials. Call your local recycling or waste management hotline for further assistance.

Are you insured & licensed to do this work?
Yes. Our trucks and drivers are fully insured to do this work, including cover against any damage caused to a clients property when removing junk from
the premises.

Are you licenced to do this work?
Yes. We are licensed by the environment agency to carry waste and also by the department of Transport to operate heavy goods vehicles.

Why do you charge?
Our team loads your junk in to the truck, cleans up and takes it to the tip. When we get to the tip, we are charged according to the weight of material disposed of. Our charges reflect those disposal costs and also the expense of employing staff and running our trucks.

How do we charge?
In general we charge by volume (i.e. how much of our truck is taken up with you junk). However if your material is particularly heavy (e.g. concrete) we charge based on weight.

Why can’t you give me an exact price over the phone?
Our rates are based on the amount and type of junk being removed. Until we see what is to be removed, we can’t give you an exact price. Once at the premises, but before starting a job, our team will review the materials to be removed and provide you with an obligation free estimate of how much the job
will cost.

How much notice do you require?
Try to give us as much notice as possible to ensure your junk collection can be scheduled for a time most convenient to you. Nevertheless, if you need a job doing urgently, we can often arrange same day service or a pick-up within 24hrs of your call.

Why are appointments booked in two-hour windows?
To allow for unforeseen circumstances, such as traffic or jobs that were larger than expected, appointments are booked in two-hour slots. The truck team will call 15 to 30 minutes before arrival and give a firm arrival time.

Do I have to be at the property to have the job done?
Not always. Provided we can access the junk from the road and we have your card details before hand, we will call you once on site with an exact quote and then process your card payment remotely on completion. Equally account customers often arrange for collections to occur without someone on site and we simply invoice you, following completion of the job. Repeat customers do not need to be present as long as we already have your payment details on
our system.

How big is your truck?
The container at the back of the trucks has the same volume of 13.5 cubic yards. This is about the same space as 2 1/4 domestic skips (which are 6 cubic yards). Although the container is always the same size, different trucks have different weight loading capacities. Some can carry only around 1 tonne of junk but others can carry up to 3 tonnes – ideal for a large mound of rubble.

What is a cubic yard?
A cubic yard is three feet by three feet deep, or 27 cubic feet.

What equipment does your truck come with?
A team of two strong, efficient people with shovels, brooms, dust sheets, rubble bags, buckets, a hoover, shoe covers, tools and a sack trolley.

Will you make a mess of our paintwork and leave muddy footprints on our carpets?
We’ll try our utmost not to! To minimise the chance of dirtying the inside of your property, as well as using dust sheets, our drivers always wear clean uniforms (we carry spare ones) and for really rainy days, we use plastic shoe covers to avoid traipsing mud around the house. Often our trucks come fitted with onboard hand washing facilities so our drivers can wash their hands between jobs and we always sweep up thoroughly at the end of the job. In the unlikely event that we do damage your property when removing junk, rest assured we are fully insured and we will arrange for any repairs immediately.

What do you do with the junk?
The majority goes to recycling depots and licensed transfer stations anywhere in Harrow, London, Middlesex. Where practicable, we look to reuse items by donating them to local charities, passing them on to employees or selling them via auction houses.

Why use your service instead of a skip?
We do the loading and clean up for you and our charges reflect only the volume of junk we remove. With skip hire you have to pay for the entire volume of the skip, regardless of how much you fill. There is also the added hassle of having to apply for a skip hire permit in advance and the fact that you have to do all the loading and cleaning up yourself. On top of all that, you usually have to put up with neighbours using your skip to dump their own junk as well!

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